Name: State of the Nation: What’s New & What’s Next with Zen Planner + SugarWOD
Uploaded: 2025-05-28T18:30:05.791Z
Duration: 58 min 39 s
Description: State of the Nation: What’s New & What’s Next with Zen Planner + SugarWOD

Transcript for "State of the Nation: What’s New & What’s Next with Zen Planner + SugarWOD": Welcome. Welcome, everyone. Happy, happy Wednesday. Hope everyone had a great Memorial Day weekend for those of you in The US. We are super excited to have you today to talk to the state of the nation for Zenfunder and SugarWOD. If you are just joining us, welcome. And we'd love to get to know our audience. So if you could please share, your gym name or studio name, where you're located, how long are you guys in business, and what type of, training you offer. So I'd like to welcome you guys in the chat, and here we go. Sara, how's your day going today? You know what? I'm on my third cup of coffee, so I'm killing it over here. I love it. Probably went too hard on the caffeine, but we'll just see where it goes. I love it. I love it. Good. Welcome, Melissa, from Kells Karate Academy. Melissa, where are you guys located? How long have you been in business? If you're just joining us, make sure you publish in the chat where you're where you're located, what the name of your facility is, how long you've been in business, and what type of training you do so we can welcome you. Melissa's in Baltimore. Awesome. Baltimore is a great city. Shane, my brother. Good to see you, man. Welcome. Sixteen years. Yes. That's awesome. Hi, Angie. Washington fencing academy. Oh, gosh. Sara, can you pronounce that name? Issaquah. Is it Issaquah? I should be able to because I live in Oregon. Okay. Issaquah? That's how I would try it. Yeah. That's yeah. I'm I'm always booking things. So I'm probably booking it. Yeah. Yeah. Awesome. Alright. Welcome, Steve, from CrossFit Pickering in Pickering, Ontario. Seventeen Years. Wow. That's the o that's an OG CrossFit gym. I love it. Love it. Welcome. Welcome. Hi, Trudy from, Paragon PT in semi private. Awesome. Welcome. Hey, Chris. From Denver, Shaolin in Aurora. Been around since 2017. Welcome. Welcome. Awesome. If you guys are just joining us, I see that there's more people joining. We'll get started here in just another minute. But if you're just joining us, share where you're coming from, what your, what type of training you guys do, how long you've been in business. We just get like to know who the the audience is. So hi, Angie from Chiseled Spirit CrossFit in oh, here's another one. Is it Philmath, Oregon? Philamet is I don't know. I don't know. I should also Oregon. Those are names. Hey. I'm in, Angie, I'm in, Albany and Salem a lot, so I should swing by sometime. I live in Bend. Philamet? I don't know. Yep. Yep. I honestly did not know I would get quiz on how to pronounce things, and I barely speak English. So I'm a we'll see how this goes. Thirty thirty years? Wow. That's amazing, Melissa. Congratulations. That's so awesome. Changing probably tens of thousands of people's lives in that time. That's incredible. Yep. Hi, Angela, from, let's see, Georgian Bay Cancer Support Center in Ontario, Canada. Angela, tell us a little bit about what types of training and is it physical therapy? What do you guys do? What do you guys do there? That's awesome. Oh, here's another tough one. Hi, Julianne. Livonia, Michigan? Kung fu and Tai Chi. Gosh. I'm I'm so bad at city names. I'm trying my best. Sorry, y'all. Okay. We're gonna do a few more welcomes, then we're gonna go ahead and get started. Hi, Ella, from Heavy Metal Jiu Jitsu in Northampton, New Hampshire. Seventh anniversary this summer. Awesome. That's great. Congratulations. Gorilla Squad CrossFit. That's a cool name. I love that name. In Germany. Eight Years. Welcome. What time, what time is it over in Germany? Hartmut. Hey, John. Oh, John. I know John, from Denver Shawland. Welcome. Welcome. Welcome. How are you Adrianne from Kathy's Boxing Gym as hell? Over twenty years, man. We have some veterans on this call. That is incredible. Twenty years? Wow. That's awesome. Congratulations. And hi, Kim, from Create Wellness Center in Fredericksburg Fredericksburg, Texas. Welcome. Welcome. Alrighty, y'all. Well, we're gonna go ahead and get started. I know there's still more people joining, but, you know, just the respectful of everybody's time, let's get rocking and rolling. This is our state of the nation. So we're gonna talk a lot about what's new with Zen Planner, what's new with SugarWOD, and what we have upcoming just to get you guys excited. We need your feedback, so we have a couple of questions and polls you're gonna see. As we go through the presentation, today, you will see things drop in the tab, that's called docs, and then you also see the q and a tab. So feel free to ask questions as we go. We'll address most of the questions at the end, but we do have some people from our team backstage that will be answering questions live as well. So with that, let's do some introductions. Oh, we just did this part, so we'll skip it. But, yeah, if you're just joining us, let us know where you're from, your gym, name, and how long you've been in business. And then we'll do some quick introductions. Sara, do you wanna start? Sure. My name is Sara Sell. I live in Bend, Oregon, which you may have already heard because I mentioned it a second ago. I have not been at Daxko for very long, but I've been in tech for over well over a decade. And my specialty really is, you know, trying to make products easier for folks to use. And so that's really what I've been hyper focused on with Zen Planner recently. And I've just I've been able to meet a few of you in person, and so it's been it's been a really cool space to be in. And I thank each of you for what you do every day. I think it's super inspiring. Mike, over to you. Thank you. Hi, everyone. You probably see me on a few of these webinars in the past if you've joined us before. Mike Wuest. I was a ten year CrossFit affiliate gym. Also run our marketing team here at Zimplanter Sugarlot. So very passionate about who we serve, but also passionate about who you serve in your local community. So, very fortunate I get to spend a couple hours every week with, members of the you know, using Zen Planner Engage. So we get to have a lot of great conversations and, you know, provide a lot of feedback to Sara on how we can make our products better and simpler and easier to use for you also. Thank you all for being here. I know it's hard to cut out, you know, an hour of your day. We know you're busy. You got a lot of lives you're changing. So, thank you for being here, and we'll go ahead and get right into it. So, a little bit about our agenda today. We're gonna talk about some new and notable things. So these could be stuff that just come out or came out recently. We're gonna talk about a couple key features that we really wanna highlight. You may have noticed or may not. And then, obviously, there's some other things just in case you missed it. You know, we, you know, we're doing a lot of updates every every quarter, every year, so we wanna make sure that, you know, different products, services, features, things that really can impact and improve your business, you're aware of those. So alright. Let's check-in on new and notable. Alright. I'll take it from here. So this first section is pretty brief, but it's really all about what our new tools and services that we're offering to you. And this first one is all about chat, chat and email support. So we definitely heard you loud and clear. Sometimes issues are not popping up from 7AM to 7PM. And so now our chat and email support is available twenty four hours a day, Monday through Friday. So hit them up at any point. That team is led by Rachel. If you've had an opportunity to engage with her, you will know, that she is doing her best to, make sure that her team supports you anytime of the day. So, take advantage of that and, of course, continue to provide feedback on on support. We are definitely investing time and effort there to make sure it's, it's meeting you where you need. The next one, we just wanna talk a little bit about our success sessions. These are live every single week. They're primarily led by our customer success managers, and how it starts is this really just a quick fifteen minute fifteen to twenty minute training that's hosted by internal experts, people that know our products backward and forward. And then sometimes it'll be focused on how to use the product, and sometimes those are focused on growth strategies, automation tips, ways to connect better with your community and your members. And so it's really fifteen or twenty minutes of, you know, pre planned training. And then, of course, our internal experts stick around for q and a. And so that tends to be much more personalized. And if you raise your hand and have a question, they'll spend time with you walking through it. Those are recorded. So you can go I think we have the link. We can definitely provide it here, maybe not immediately, but in a few minutes. Basically, you can go to that library of of recorded webinars and self serve if you're not able to make any of the success sessions live. We've been doing these for a little bit of time now, but we've kind of ramped them up recently and are trying to make them more helpful to you. So please do give us feedback on these where we could make them more helpful for you. You can provide that feedback to our support team. You can provide that, to in the session itself, but it all does get funneled internally, and we're we're trying to improve those month over month. There is one more before we go into feature spotlights. There is one more new and notable thing, but we intentionally saved it for the end of the deck. The end of the presentation, Mike will talk about it. But for folks, as a teaser, for folks who have been around Zen Planner for a hot minute, you will be, I think, pleased with, what Mike is gonna, announce. Alright. Reminder, as we go into feature spotlights, drop questions in the q and a. We have moderators. You do not see their faces, but they are on the background. We have our two product managers over SugarWOD and Zen Planner, Jordan and Rebecca. We have Holly, our customer success team lead. And the between the three of them, you are well handled. So drop your questions in the q and a. They will start to address them as they can via the chat and then whatever they're not able to get to, Mike and I will be the catch all at the end. So reminder, drop your questions in the chat. Alright. We're gonna start with SugarWOD. For SugarWOD fans or those who may be SugarWOD curious, this next set of feature updates is, you know, all about what we've really focused on in the past six to nine months. And we're not highlighting everything. That's a waste of your time. We don't wanna do that to you, but we're highlighting kind of the things that, are we're seeing the most momentum and, that are solving the biggest pain points. And so all of these are just focused on helping you drive results and engagement through workout programming. So let's look at the first one. One off programs, these are now live in SugarWOD. This was born directly from your feedback. If you do not hear anything else leaving today, everything we work on is based on your feedback. And this is a prime example of that. One of our customers said, we quoted him. He said, I really just need a way to help athletes work on specific skills or movements that are one off. And so that's exactly what this does. You can now offer focus, kind of short term programs like a six week squat cycle or like a weekend mobility challenge, which I could benefit from, all within just, like, that same experience that your athletes already have. So it's just a fantastic way to attract new people with kind of, like, a low commitment offering. They're not signing up for, like, a twelve week program that's, you know, super intensive. This could just be a short one off offering. And, this is all, again, housed in SugarWOD. You know, easy to activate, should be familiar to anyone already in SugarWOD. If you use it and you have not tried that out yet, please do that. Alright. So let's shift over to, disable Rx and scaled options. So this was actually the number one most requested feature from our coach or coaches, and it is live. So you can disable Rx and scaled options at really the workout component or track level. So if your programming isn't, like, CrossFit based or you're focusing on accessory work, recovery, or really just trying to, like, remove pressure from, you know, competition that may feel unhealthy, you can turn it off. So we heard you. You wanted a way to kinda create the culture that fits your gym, and this is a step towards that. So it's flexible. It's clean. It hopefully helps avoid confusion, and it's really great, particularly for newer members. Alright. I'm gonna have, two more slides on SugarWAD, and then we'll phase into some recent Zen Planner feature spotlights. Mobile redesign. If you use SugarWAD historically or currently, or again, if you're SugarWAD curious and have seen screenshots, we're giving, the app a makeover because it needs it a little bit. We need customers, users need just faster navigation, easier logging, better community interactions, and just a really smooth, modern experience. And so when we talk about making things easier to use, we do that so that when you get to a page, you immediately know what action you need to take. You know how you got to that page. You know where you need to go next. Instead of having just a lot visually in front of you, we're trying to simplify that and make it just your lives easier and quicker, right, to get things done. So this has already started. We've already started to roll this out. You'll continue to see this mobile redesign. It's really gonna ramp up here in the next couple months and you'll see bigger changes. We're not taking away any features here. We're just making it easier to use and honestly prettier to look at, which we all want in everyday life. Alright. Let's go to our last SugarWOD slide here. So this is just a few coming soon. I talked a lot of I talked about how look. We're doing a lot in SugarWOD. Those three ones are, like, the most recent features that are making, you know, a solid impact, but there's a lot more coming soon. Custom push notifications, easier program checkouts. So that specifically means if you're going if a user is going to check out or a client or a customer or a member is going to check out, instead of it taking 20 taps to do something, they can do that in 10 or they can do that in seven. So we're just making, it more likely that they'll spend money on the marketplace essentially. And And then we're also doing a desktop redesign to match the mobile update. So for those more like admins, gym owners, staff that are in the web component a lot, the desktop component, you'll start to see a more modern experience there as well. We've actually already started that a little bit, but it will continue throughout, really until we're super up to date. So it'll continue for the next for the foreseeable future. So all of this is really just built around making it easier for you to grow your business, sustain it, engage your members, and just be a solid coach. Okay. I just talked a lot. There will be questions. There will be feedback. There may be consternation. Just drop it all in the chat. We have some solid moderators. Alright. Let's shift over to Zen Planner. What you're gonna start so if we kinda do a look back on 2024, that has been kind of a rebuilding of the foundation. Behind the scenes, we're modernizing the tech stack. We're trying to improve reliability, really focused on squashing bugs, and we're gonna continue that effort. But layering on to that now in 2025, we're really trying to layer in those more impactful updates. So we'll see a few new features, but you'll what the big theme you're gonna see is improving the usability and simplifying the product. You should be able to very clearly see the actions you need to take, very clearly know as a business owner, Oh, okay. I have these past due payments. I need to work on this immediately. That should be the first thing in your face. Right? So we're just surfacing what's more important, reducing the noise so that the signal is more prominent. Okay. Before, I'm I'm gonna pause on talking. You're welcome. I'm gonna pass it over to Mike. He's gonna talk about the first, feature that we wanted this recent feature addition that we wanted to spotlight for ZenPlanner. Thanks, Sara. Alright. So Zip Hunter Engage, I hope everybody knows about that as a a product that we offer. But most recently, we've in in the last few months, we've been able to launch a multitude of different AI features that really help running your gym, making it easier, simpler. We know that the average gym owner is a single owner operator. They have some coaches. They have some staff. But, you know, as a single owner operator, your day may start at five in the morning. You're doing your coaching, your cleaning, you're doing sales appointments, follow-up with emails, making phone calls, trying to eat find a time to eat. You're just busy. We know that. So we have a multitude of AI features available in the Engage product. The first one I wanna call out is called VoiceAI. Imagine having somebody able to answer the phone 247, represent your brand really well, and then help the person calling get the answers that they need. So think of this as deploying an AI agent to handle tasks that, you know, you may not want to handle or that maybe you need the first touch point to be someone else than yourself. In my experience, when I owned my gym, I, you know, I used to get phone calls eight, 09:00 at night, sometimes on the weekends. I I try to answer every single call, but if I was coaching a class or trying to do my own workout or maybe cleaning, I didn't have time for that. This is where VoiceAI can handle that initial touch point. The beautiful thing about this and the feedback we've gotten is they're not limited to talking to the agent. They can actually always, at any point, connect live to a person if you want that to happen. So completely customizable. You can literally say, hey. I want an agent for member relations. I want an agent for, you know, net new people calling the business for the first time. Or we know in a lot of cases, we'll get calls from vendors and other people, and we just need to pass that off and never not waste our time. So really cool feature, really impactful, and get a lot of positive feedback about that. Conversation AI. Similar to voice AI, but this is strictly related to, think about your web chat widget on the website, your social media profiles, and then when people text your phone line. So, you know, speed delete is everything. When somebody opts in on your website, they're interested in joining your gym, trying on a class, or just inquiring on more information, Conversation AI can act on your behalf and reply and answer those questions for you. And the great thing about both of these two features, they take two to five minutes to set up. So it's not something you have to learn really deeply. You upload some documentation, have it crawl your website, share some of your training materials that you would train a staff member on, and it will learn all that, learn your brand, learn your voice, and represent you well. And then there's some ongoing training for a couple weeks that you just give feedback as it answers questions, but really easy to deploy, really help you scale your time, and really help you impact your community. We have a couple other really great AI features, review AI. So reviews are so important, especially in local gyms. You know, it helps with your Google ranking. It helps when people search for gyms near me or gyms in your area. Having more reviews positions you higher on, the search engine. So we have a really great way to, one, automate reviews with all of your members or people that attend your classes, as well as automate the responses to those reviews, which are really important. Think about anytime you are buying a product like a car or think about, you know, something for your household. Typically, you look at the product, you may look around for different pricing, but you always check out the reviews. That's how important those are, and this can really streamline. And one of my favorite features about Reviews.ai, you can automatically publish the review to your social channels without you ever having to go to Canva or another tool to make it look pretty. It will automatically do that on your behalf. So really save some time and automation there. Content AI, one of my greatest features. I used to get always get writer's block when I was writing content for my gym, whether it was my newsletter or social post. This makes writing content super easy, super simple. All you have to do is prompt it with just a little bit of info. Hey. I'm you know, we have a fitness competition coming up in three weeks. You know, it'll pre write it for you, add emojis. You can pick the tone and style. It's such a great feature. It helps you really streamline communication to your members. And then workflows. If you're not familiar with workflows, basically, workflows are ways when something happens with a contact in the profile. So let's say a new lead opts in, What do you want to happen? Well, we have hundreds of these already prebuilt for you across all different types of facilities and training modalities. But what's really great about this is you can leverage our prebuilt stuff, customize it to fit your brand and your gym, as well as the workflow AI will actually suggest next steps in terms of ways to increase engagement or increase conversion rates, etcetera. So it's a really great feature to help you optimize your workflow. So I'm super fired, though, about Engage AI because I am seeing a lot of impact for, our gyms leveraging these tools, really simplifying their operations, but also, making a massive impact in the local communities. So Alright. Yeah. Thank you, Mike. Let's talk about click to cancel. So in just today's space, there are more security regulations, security rules, compliance, regulations that come up all the time. And as a software provider to you, it's our job to keep up to date on those. A lot of those things we just do in the background. We're not constantly saying, hey. We're doing this. You just wanna be trusting that we're making sure that you are using software to be compliant with regulations and that your data is secure. Right? This is one that we definitely have been talking about, because it could impact just the way you run your business, and manage your members. So this is click to cancel is a new regulation from the Federal Trade Commission, and it just requires that all membership based businesses, provide an online option for members to cancel. And so, we built a click to cancel tool into Zen Planner. It's in an internal beta right now and get will get rolled out, to production here in about two to three weeks. And so what that does is it just allows you to still define your own cancellation policies, and it gives you some customizations in terms of, or configurations in terms of how you want to leverage it. And you can present custom reasons to your members about cancellations, and just really make sure that, you know, your contracts reflect how you do business. And so we, recently hosted a webinar to walk through this update, and try to set you up for success. If you missed it, don't worry about it. We will drop the link to that recording in the chat here so you can review. And if you do have more questions after that, just reach out to our support team. We have a lot of internal subject matter expertise on it, and so we can, while we will not provide legal advice because that's in our role, we can at least offer some guidelines and best practices for rolling this out of your gym. Alright. This next one I'm pretty excited about which is the new staff app. We are in beta, as of two days from now, we'll be we're in internal beta now. We're rolling it out to, a subset of customers on Friday, and we'll be launching it to everyone, general availability this summer. This is a pretty significant shift, for us and a big upgrade from the previous staff app. If you've used our staff app, you know that it has an outdated UI and can be limiting in terms of some of the feature set. So for this first general availability release, you will see certainly a more modern UI, and not just feature parity with the old staff app, but you will see a few new features as well. Like the ability to add notes on member profiles so that you don't have to go back to your desktop and make notes about a member, or some kind of communication. Also, the time clock checking in and out, and then you'll be able to do bulk member check ins. And so instead of having to check someone in one at a time, it's just a faster way to check folks in. So this is really the first phase of moving a lot more functionality to the app. Things that you're doing on a day to day basis, maybe you're doing every hour, you do you should not need to run back to your desk to do that. And I know you don't wanna do that. And so we're gonna be intentionally building in more functionality into the mobile app or the app so that you can just be on the mat next to a member scheduling the next appointment, or editing their payment or editing their membership. Right? So you can expect a lot more functionality to come to mobile, just so that you don't have to be tied to your desk as much. So with the new staff app, I said every it's all getting launched this summer, so just keep an eye out. If you do want early access, please drop us a line. Drop a note here. Reach out to the support team. Either way, it'll get funneled to us in product, and, we have basically a three phased approach. Right now, it's our beta program which is a very small subset of customers. I'm sure some of you are on the call now. The second one is really early adopters. Those are people who are hand raising, excited to try it out. So if you're part of that group, please hand raise, drop us a line. Alright. Questions? I'm sure about that. Drop them in the chat. Yep. Lots of lots of stuff coming in on that. So we'll we'll cover that, toward the end of the meeting. Cool. Cool. Cool. I'm excited. Alright. Usability updates. So I talked at the beginning about, hey. My background is not necessarily in, you know, health and wellness, but my I do have a strong background in tech and making tools simpler and prettier and easier to use. So we are, Zen Planner needs that. Right? We know that. No matter how long you've been using a Zen Planner for two days or ten years, and there are a lot of you have been using it for ten years, it's time for a little bit of an upgrade. Right? So we started rolling out some small but meaningful improvements to the z p interface. And so we're really focused on the areas that are caused that you have to touch on a very regular basis and that drive a lot of frustration and confusion. So a very small recent example is we updated the terminology from drop membership to cancel membership. That was actually a really big ticket driver in support. People were like, how do I cancel a membership? Well, it's actually drop membership. Right? And so, just aligning more in terms of what the industry is the majority of the industry is saying. That's just a really kind of quick example, but you'll start to see that more and more as the months go on. We're really focused on membership and billing at first and simplifying that. And that's because you have to manage memberships and their billing all the time, like, every single day. You're turning on and off autopay. You're making sure that, people are not past due. You're trying to change the membership that they're tied to. You're trying to change when their bill date is, and that is not as simple as it should be. So we're trying to make that we are working on making this experience way more intuitive and less prone to, like, user error just so that you don't have to spend time clicking around and guessing where to make the change. So you'll start to see that those changes in the in the web app, the desktop, and then we'll also be addressing it to my earlier point about being more mobile first. We'll be addressing those membership and billing issues in the mobile site as well. K. The last thing on here is a new, feature that we'll be rolling out called favoriting. So this is the idea that, if you're always jumping to one page or one report or you can never remember, like, where that one profile is or where that one report is, you can just favorite that page. And so at any point, you can, say, yep. Let's favorite it, and then you can easily, from the nav bar, select your favorite, the little star icon. You can select that drop down and navigate there quickly. This just is a lot of people care about different pages and different reports and different things. So this is just a way to give you a little bit of customization and access what you need really quickly. Alright. Let's move on to performance. This is a hot topic and should be and is understandably where we need to be focusing our time. So, we are actively addressing performance concerns. We actually started with a heavier lift on SugarWOD. The chart on the right is really just highlighting some improvements that we've already delivered there, a dramatic drop in load page times. So that was really a lot of targeted back end work, and the result has been just a much more fast and reliable experience. So we've seen some faster page load times and a significant drop in complaints with performance in SugarWOD. We are taking that same approach and applying it to Zen Planner. So we've already started that. We are hyper focused on the pages that drive the most traffic. So if you are going to load the dashboard for the first time that day, you know it takes a while to spin up. If you are, trying to check a bunch of people in on a Monday night, we know that's the peak time. Right? And so we are first targeting those areas so that you are less impacted. This is a, a year long effort, and we have a a good number of developers focused on this. And so just know we hear you. We are actively addressing this, and, I fully recognize that if the app is not performant, that's just as important as not having the features that you want or need. Alright. We're almost there, you guys. Thank you for listening to me. I know that's not the most fun way to spend your day, but I hope some of these are resonating with you. Dashboard enhancements. This this topic comes up fairly regularly, particularly for newer customers, but even longer term. So there's a lot of noise on the dashboard. What what should I even pay attention to as a business owner? What should I pay attention to as a staff member? Quote, unquote, the dashboard looks outdated. I agree with you. I think most people agree with you. A good dashboard should do more than just show you a lot of numbers. We are strong generally very strong in our reporting and we give you a lot of data at your fingertips. We though could do better at reducing the noise so you find the signal easier. So we are working on a new design that focuses on just that, clarifying what is most important for your day and providing quicker actions, from the dashboard. At a at a glance indicators, cleaner visuals, really just cleaning it up so that you know what to do and can do it quickly. So I actually have a call to action here. We do want your input. On the right side, it's just a really if you've heard of a low fidelity mock up, right, it's just a directional, design, like, where we're headed directionally. And we would love your feedback. So here on the screen in a moment, you should see a link pop up, and it just takes a couple of minutes. This helps us make sure that the dashboard is truly working for you. So we've presented a couple of high level design options, and we would just love to hear, which one you prefer. And if you'd like, we've been interviewing a lot of customers about this already, and iterating on the designs. If you wanna throw your voice in the mix, please do. There will be an opportunity at the end of that survey to ask your email address, and if you're willing to be contacted. So please click on that. We'd love your thoughts there. Alright. I'm gonna end on oh, wow. That's like the ESPN ticker. Okay. Wow. Sara, let me jump let me jump in real quick. Yeah. There's a there's not only the survey link, but we also have a poll question. So if you're if you see the little pop up for the poll, please, vote on that as well. Any of those votes, you know, we'll get that your contact information from that as well. So okay. So the poll goes directly to the next slide, and that will be my last slide, and you won't have to continue hearing me talk. These are the areas that we're exploring. Everything else we've talked about today is either already in production, about to be released, or is solidly on the road map and is happening. And so I wanna shift gears and just briefly talk about the areas we may be focusing on soon and how you can help shape it. So any features I just wanna state, any features that are not yet in production, they may evolve. Or in some cases, they may not make it to production at all. And so what you hear about or see during this, like, research and development process might change just really based on your feedback and our testing of the feature and the designs. And so we don't wanna release anything unless it's gonna make your lives better. So with that said, these are the three areas we're actively exploring, and we'd love to learn more from you about, like, what's what's working, what's not working, where we might be able to change based on, you know, what we might be able to improve. Right? So the first is calendar employ and appointments. We know that it feels clunky, across just staff members, gym owners, I mean, staff, gym owners, and even the members. Right? And so we're looking at ways to just make it more intuitive, more much more of a modern experience, right, to make your lives easier. The second one is around our SugarWOD and Zen Planner integration. We know some of you use both tools. We know some of you could benefit from SugarWAD but don't have it today. We really just wanna make that experience feel more connected. They're gonna look like siblings. They're gonna talk like siblings. That's the direction we're headed, but what we'd like for your feedback on is where to start. So, that's the second one. And the final one is just AI. I know that's a really that's a really big bucket. We've introduced a few AI features to engage. We have the AI chatbot as, like, a frontline before hitting support, but we know that is just the tip of the iceberg, and we do not want to do a band aid AI solution. Right? You've seen products out there where it's like this isn't even helpful or whatever it is. We wanna take a very, you know, strategic approach to focusing on things that are gonna help you immediately. So you'll see the pop up the full pop up. Choose an area that you're interested in sharing feedback about. If you're open to a quick follow-up, we'd love to learn just from your experience. And if you do select one of those, then a member of our product team will be reaching out to you. And seen. Alright. Thank you so much, Sara. Okay. We're gonna spend the next couple of minutes just talking about a few things. You know, so make sure everyone is aware of, opportunities that are available to you to help grow your business. So, some refreshing on our current tool sets, services that are making a big impact. Just wanna cover all of these real quickly, and then we'll get to, you know, the q and a session in just about five minutes. So we wanna leave about fifteen minutes available for some dialogue around questions that you may have. So let's get rocking and rolling to this. Obviously, we talked about SugarWOD and Zipline integration. If you're using both products and you're not using the the integration, this is such a great member experience. We know the average person in SugarWOD is opening the app multiple times a day. They're engaging with the 5AM class, the noon class, the evening classes. They're checking people's scores or commenting, fist bumping, dropping little gifts in the in the chat. They're just engaging a lot on that app, and it's such a great way to bring your community, you know, out of the gym to more online and engage all the time. Integration is so great though. It allows people to, one, keep your members synced between both platforms, which is really nice to have. But two, you can actually book and reserve classes directly in the SugarWOD app. That's where your members are spending most of their time. So if you're not using integration, highly, highly recommend it. It's such a great experience. My members at my gym absolutely love it. They spend their time in SugarWOD every day. So, great great inter integration. Check it out. Okay. So we've been talking a lot about flex fees over approximately the last twelve months, but as we talk to members of the Zen Planner community, not a lot of people are taking advantage of it quite yet. So we have some good examples. You head to our website. You could check out the case studies area to learn from gyms of all different shapes, sizes, all over the country, that are leveraging flex fees to one, increase revenue, but also reduce some cost when it comes to your transaction fees. So transaction fees is just a normal part of running a business, taking credit cards and debit cards. But this is just a really good example of how flex fees can really cover additional, revenue from those transactions. This is pretty common practice across a lot of industries. You go to restaurants, you're gonna see, hey. If you use a card, there's a 3% upcharge. If you use, you know, other types of businesses, you're gonna see this as pretty pretty standard practice. We don't see a lot in the gym space. However, more and more people are adopting this, and we have this now available across majority of The US except for states where, there's local, local laws on this. So, if you haven't checked out flex fees, we have some pages on the website that talk about some blog posts and content around gyms who have implemented this and how it's impacted their business. Otherwise, reach out to our account management team. We'd be happy to walk you through and run the run the use case for your your facility. I just wanna shout the branded app. The branded app is such a great experience for your members. The one thing I love about the branded app is it shows your logo typically on their home screen every single day. So for such a small investment, you get your brand gets to be shown where people interact. I don't know how many times somebody opens their phone in a day, but imagine them seeing your your brand every single time. It's just a constant reminder of the great things that you do, and it it really levels up, I think, the perception of your business to your members. While this this company has our own app, You know, MyJoint has our own app. That's really neat. That's an actual special experience. In your brain has shown over and over again. So if you haven't checked that out, once again, it's a great it's a really great option, for you. Okay. So this is one of the secret sauces in terms of, I think, I would have loved to have used when I had my gym, revenue recovery services. So every month, we're always chasing cards that decline. Every month, we're chasing cards that expire. Every single month, we may have a member that just goes, and then all of a sudden, their payment stops, and we haven't gotten back in the gym. I average around $10.12 grand a year in unpaid dues at my facility. Over ten years, that's a lot of money. Right? So we actually have a team that works on behalf of the gym. They learn your brand. They learn your messages, how you treat your members. And they have something like a 90 I think it's ninety two percent recovery rate on any failed payments, at your gym, and you can completely outsource this to our internal team that handles this. You don't have to worry about it anymore. Right? If I knew this existed when I started my gym, it would probably be the first thing, that I turned on. Once I realized, like, the amount of time I chase people trying to get them to pay their bill or update their card, why not let somebody handle that for you? So really just an extension of your team. They also do some really creative ways to recover those payments with emails, return the car, etcetera, but it's all driven by a team that's really an extension of of you. Digital marketing. So, you know, one of the most the most asked question I get is how do I get more leads to my business? I get that question every single week. You know? You have things like SEO. You have things like social media. You have partnerships. You have referrals and affiliates. You also, people are can get really overwhelmed when it comes to how do I effectively advertise in our business. So we have a lot of different opportunities. If you're using the engaged product, we have an ad manager directly built in that connects to Google and Facebook. It kinda guides you really ease simply on how to put ads in market and measure their performance. But if you're kind of unsure, you've never really done it before, you don't know how to get a good return on your ad spend, we do have a team that can work on your behalf and run your ads for you. So, it's a pretty good service that we offer. It's a a really impactful way to drive more leads to your business. And so there's times in the year where you may wanna run digital marketing for two or three months when you're, you know, your slow time. It's also a really good time, coming in summer. It's always slow time for my gym as well as, think about the New Year, getting ready for that influx that comes in. So you want your brand to be out there. So we offer a number of services that are incredibly affordable and, you know, great way to get some new members into the into your gym. The last thing I wanna share, is our affiliate program. So if you've ever referred somebody to Zen Planner, you may notice that little link in the navigation. You can refer somebody. We pay you, you know, I think it's a hundred or $200 for the referral. We really, really appreciate those. But coming into this year, we said, hey. How can we really level up and reward those referrals, from our community? Right? So we launched our new affiliate program. And what's great about this is every gym or studio that you referred can earn up to $835 for per referral. Right? So it's super easy to sign up. If you click the link that says docs above the chat, there's a link to learn all about the affiliate program. But you'll get a unique code. You'll get some resources on how you can share and talk about it. But you're really sharing the great things that you're doing in Zenfire with your your peers and a great way to reward be rewarded for sharing, you know, our platforms and how they can help you help gyms grow. So, what's amazing about this, there's no caps. There you know, it's unlimited. So, you know, it's a nice way to, you know, earn a vacation every single year. And I know how hard you all work. I remember those days. You know, if make a little extra income on the side just to help out with things, it's it's always great. So check out the affiliate program. It's new for this year, and we're trying to build a lot of excitement for it. Alright. One last thing, and then we'll jump into q and a because I know we got about ten minutes left. If you've been around for a long time, you may have heard of Zinn Academy that we used to do way back right around 2019, '20 '20, '20 '20 '1. We did a lot of in person Zen Academies. So we are bringing that or we have brought that back digitally. So if you use the engage products, you may see the link for Zen Academy. You're gonna start to see more Zen Academy content come out across both of our platforms. So you'll start to see it inside of Zenfler Studio. But this is online training, digital training that we have playbooks around growing your gym, improving retention, how to videos on different features in the platform to get the most value. I'm working with one of our internal teams right now. We're working on a, like, a Zen Planner one zero one and a Zen Planner two zero one for training new staff members. So that's been something that's been requested, so we're building that. We also are bringing in partners from the industry to give master classes on the areas they're they're experts in. We also have workflow, templates, reporting. You know, the AI agents that was showing off earlier today, we have courses for each of those, how to set them up, how to maximize or optimize them. And our goal is to produce content every single month that's really gonna make it easier for you to drive impact in your business. Right? Grow your business, improve your retention, you know, professionalize everything. So, we're really excited about this. There's been a lot of effort and work into it. We don't have all the answers, but we know a lot of people that do. And so we're gonna be bringing all that content in. So expect some more announcements from around in the next month or so. And, if you're interested in signing up, you can go to academy.zenplanner.com. Get signed up today and get access to all of our courses that we have as of right now. So, following the cover, I know we have about nine minutes left and wanna be respectful of the rest of our time. So we're gonna Sara and I are gonna jump into q and a. So feel free to drop those questions in the chat, and then we're gonna head over to the q and a section and, walk through it. So Yeah. If you drop questions in, try to use the q and a tab on the right. I know we keep saying drop it in the chat, but we just need to the q and a would be helpful to manage all of those because then we can quickly see what's not been answered. Yep. Okay. So, Sara, I'll go ahead and read the questions and one of us can answer. So we had a question about Rx and scaled option. I think Jordan did a good answer there, so we'll skip that one. Will you guys make it easier to put in and save movement videos and sure, like, saving? So do you have any insights to that? I know Jordan replied. I I think I think we should probably prioritize the one Jordan's gonna have your best answer because he's the product senior product manager for that product. So there's probably not much I would add to his answer. Okay. It might be good to, like, start with the ones that don't have answers yet, which it looks like a lot have been addressed by the moderators. Let's see. John asked, so is Content AI basically replacing the old campaign marketplace? Yep. I'll I can address that one. Yeah. So Content AI is really just a writing assistant. It's, helps you write emails, blog, website copy, social post. It's really that assistant. Like, a lot of people go to ChatGPT to get inspired, we have it directly in the platform, so it makes it super easy to to write or improve your writing. If you write something like, hey. I wanted to make this more fun and or I wanna make it shorter or longer, it can assist in that. It also can do grammar and punctuation, which is something that I desperately need. So k. There was a question. I think Holly answered it. But, Melissa, there was a you had a question about flat fee and percentage. I just wanna make sure we answer that because I'm trying to recall when we that was that question came in during the presentation. I think if if Holly answered it, then we'll move forward. But if you need we have any more clarity, just drop it in the chat, and we're happy to to cover that. So alright. Lots of questions there. A lot of people wanna do the beta. I know. That sounds good. Yeah. Let's see. And John added more clarity to his automations, data engage in studio sync. So primarily, around membership dates and attendance. So being able to track automated, and automate reminders for ending memberships or reach out to people who haven't been attending. Okay. So really wanting to be able to do that easier because right now, the experience is not smooth. So, in short, yes, we are adding more data to the sync between engage and Zen Planner. That effort is on is going on right now. We're first focused on attendance data. Let's see. Tara said we have programming for marketplace. Are we able to get a leaderboard that would include worldwide results to the same workout? So that's probably a good one for Jordan to address. And David had more questions on the Rx scaled option. So we have four levels. Okay. So he's needing more flexibility in that feature. Okay. I would love to hear David more about that and curious if other customers identify with David's needs there. Because in short, anything is possible. It's just a matter of solving the right problems at the right time. So, yes, please give more. Alright. I don't see any other missed questions. I think one just came to the chat. Any makeup feature in studio for membership set to one or two times a week? Set to one, two times. A makeup feature in studio. Maybe a moderator has, an opinion on that one, but I'm trying to see if I'm interpret how to interpret it. My interpretation is if you have, like, a once a week membership, they miss a day one week, can they make that day up, and they come close the next week? Got it. Okay. Okay. Okay. Not currently in the plans. I'm not sure if there's a solid workaround available to available today, but I would certainly yeah. You got it right. Cool. I would certainly like to hear more for sure there. Okay. Well, I think I don't see anything new. Question so just a quick reminder, check out the docs link. There's some links from the stuff we talked today. Oh, Rebecca just dropped the survey link again. And then, one more question from Guy. He says, could we make the calendar sync to website and then find both the events and classes? Is that available today? Do you know mine? Power sync to website and Zen Planner are both events and classes. I'm not super familiar with that. Holly might be able to answer that. I know she's in the Yeah. She's moderating. If not, we will follow-up. We'll we'll go through all of the chat and the q and a again just to make sure we didn't miss anything. But, yes, we will follow-up, Guy, if, Yep. If Holly's not sure. Cool. Okay. Alright, y'all. Well, we are just about out of time. We'll get you guys out here a couple minutes early. So once again, thank you so much, for joining us. Plan to do we do these twice a year, these kind of big ones. I know Sara and our customer success team were talking about potentially doing another session, pretty soon. So, you know, reach out to us anytime. I dropped my email in the chat earlier. So if you have any questions for me, feel free to reach out. Otherwise, have a wonderful day, and we will see you all soon. Thank you all very much. Yeah. Thanks, Sara. Thank you, Mike. Bye.